On Friday, January 23, staff from the Lebanon Job Center and the Fort Leonard Wood Satellite Center led a targeted training for Rolla Job Center staff focused on strengthening consistency and effectiveness in job order and employer account processes.
The training covered key areas that support daily workforce operations, including job orders, employer accounts, state job orders, and pending referrals. The goal was to reinforce shared understanding across centers and ensure staff are equipped with clear, practical approaches that support both employers and job seekers.
Presenters from across the region shared guidance and examples drawn from day-to-day experience, helping connect policy, process, and practice.
The training emphasized proactive outreach and promotion of Job Center services, particularly through tools like social media. Staff discussed ways to highlight new employers, seasonal hiring needs, and specific opportunities in local communities.
Examples included promoting:
- Seasonal and part-time employment opportunities
- Hiring events and employer recruitment efforts
- Training and skill-building resources, such as resume assistance and online learning
- “Job of the Day” or “Employer of the Day” features to spotlight opportunities
Participants also discussed the value of coordinating outreach with local partners, including chambers of commerce, community groups, and media outlets, to extend the reach of Job Center services.
A significant portion of the training focused on job order management, including creating and copying job orders, making notifications, and completing referrals. Staff reviewed best practices for identifying qualified candidates and ensuring accurate documentation.
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The training also walked through the process for handling state job orders, reinforcing the steps needed to locate job orders, search resumes, make referrals, and properly case note activity. Emphasis was placed on accuracy, communication, and follow-through to support employers and maintain system integrity.
Staff also reviewed employer account management, including when an employer may need to be established as a provider and how to complete new employer registrations in MO Jobs. Guidance was shared on working directly with employers, verifying accounts, and communicating with supervisors and support teams when issues arise.
This portion of the training reinforced the importance of consistent employer records and clear internal communication to avoid delays and confusion.
The Central Region continues to value cross-center collaboration and peer-led learning as tools for strengthening workforce services and building shared capacity.